Kaya9 Privacy Policy — How Your Data Is Protected

Welcome to kaya9. This Privacy Policy document fully and transparently describes how your personal data is collected, stored, used, and protected while you use this platform. kaya9 believes that every user's right to privacy is a fundamental matter.

We never treat your data as a commodity. The core purpose of our Privacy Policy is to give you complete control — you will know exactly what data is collected, why it is collected, and how long it is kept, and you can change any of it whenever you need to.

By registering on kaya9 or using the platform, you are considered to have accepted this Privacy Policy. Please read it carefully from start to finish.

Kaya9 only collects information that is strictly necessary. Collecting excessive or unnecessary data goes entirely against our principles. A detailed breakdown of the data we collect is provided below:

• Voluntarily Provided Information: Information you provide directly through the registration form, KYC verification, and support chat.
• Automatically Collected Information: Information collected via log files, cookies, and tracking technologies while using the platform.
• Information Received from Third Parties: Necessary information from payment gateways and identity verification services.

Kaya9 uses the data it collects for specific, legitimate purposes. Every piece of information has a clear reason behind it and is never used beyond that stated purpose.

• Account Management: Your data is used to create, manage, and secure your account.
• Transaction Processing: Your payment details are processed securely during deposits and withdrawals.
• KYC Verification: Your data is used for identity verification to meet legal compliance requirements.
• Customer Support: Our support team may access your information to help resolve your issue.
• Service Improvement: We analyze usage patterns to continuously improve the platform.
• Fraud Prevention: Your data is used to detect and prevent suspicious activity.
• Promotional Communications: Offers and updates are sent only with your consent.
• Responsible Gaming: Unusual betting patterns are detected and timely support is provided.

Kaya9 shares your information with third parties only in very limited circumstances and under strictly controlled conditions. Those situations are detailed below:

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive only the minimum information required to process transactions.
• KYC Provider: Information may be shared with authorized third-party providers for identity verification purposes.
• Legal Authorities: Disclosure of information is mandatory in response to valid court orders or lawful requests from law enforcement agencies.
• Game Provider: For specific games, game studios may receive the necessary session data.
• Anti-Fraud Services: Security-related information is shared with authorized agencies to prevent fraud.

All kaya9 data is stored in secure, internationally certified data centers. Our servers are monitored 24/7 and undergo regular security audits.

• Account Information: Retained in full while your account is active. After account closure, data may be kept for up to 5 years as required by legal obligations.
• Financial Records: Transaction records are retained for up to 7 years in accordance with international anti-money laundering laws.
• Log Files: Security logs are typically deleted after 90 days.
• Marketing Data: You will be removed from marketing lists promptly upon withdrawal of consent.
• Cookies: Session cookies are deleted as soon as you close your browser; persistent cookies last for a maximum of 1 year.

Kaya9 uses cookies and similar technologies to enhance your website experience and maintain platform security. Cookies are small data files stored in your browser.

• Essential Cookies: The platform cannot function without these cookies, as they are essential for login sessions and security.
• Performance Cookies: Helps analyze page load times and user experience.
• Functional Cookies: Remembers your language preference and balance display settings.
• Analytics Cookies: Used to understand how the platform is being used.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit some platform functionality.

Kaya9 gives you full control over your personal data. All of your rights are listed below:

Kaya9 is an 18+ platform. Protecting minors is one of our top priorities. We never knowingly collect or process personal data from anyone under the age of 18.

• Age Verification: Age verification is mandatory at registration, carried out using a national ID card or birth certificate.
• Data Deletion: If we discover that a minor has opened an account, it will be closed immediately and all associated data will be deleted.
• For Parents: If you suspect your child is using kaya9, contact our support team immediately.

For any questions, concerns, or requests regarding the Privacy Policy, please reach out to our dedicated Data Privacy Team. We're always here to help.

• Email: [email protected] — for direct contact on any privacy-related matters.
• Live Chat: Log in to the platform and reach us via 24/7 live chat.
• Support Ticket: For complex issues, raise a ticket through the support portal.

Kaya9 may update this Privacy Policy from time to time. Revisions may be made due to technological changes, new legal requirements, or platform improvements.

• Notice: You will be notified by email or via a platform notification at least 7 days before any significant changes take effect.
• Effective Date: The date of each update will be clearly displayed at the top of the page.
• Previous Versions: You can request to view previous versions at any time.
• Continued Use: Continued use of the platform after any updates constitutes acceptance of the revised policy.